How to modify or cancel your Bhutan trip, what fees may apply, and how refunds work.
Shar Voyage coordinates changes and cancellations with the licensed Bhutan operators who fulfill your services. Each operator sets their own timelines and fees; we’ll advocate for you and provide clear options before you confirm any change.
Exact terms appear on your quote/invoice, but many partners follow ranges like these:
| When you cancel | Common outcome |
|---|---|
| ≥ 35 days before arrival | Deposit may be refundable minus admin/processing fees |
| 20–34 days before arrival | Partial charges may apply (e.g., 20–50%) |
| 7–20 days before arrival | Higher charges likely (e.g., 50–75%) |
| ≤ 6 days before arrival or no-show | Often non-refundable per supplier policy |
Hotel/flight components may have stricter terms. Festival periods can carry special rules.
Most date or itinerary changes are possible if space is available. Partners may charge a modest change fee and pass through any supplier price differences. If a change reduces the trip cost, the difference may be refunded according to the policy above.
When eligible, refunds are returned to the original payment method (card, ACH/wire, etc.). Processing times:
For partial refunds, your invoice will reflect the adjusted balance. See Refund Policy for details.
If you miss a day or arrive late, services may be forfeited per supplier policy. Contact us and your operator immediately—we’ll help recover what we can.
Flights: Airline tickets bought outside Shar Voyage are subject to that carrier’s rules. Contact the airline or booking site directly for flight changes.
Events outside anyone’s reasonable control (e.g., severe weather, government actions) may affect services. Operators will propose reasonable alternatives where possible; additional costs may apply. See our Booking Conditions for details.
Government fees (including SDF), permits, and visas are set by authorities and may be non-refundable once issued. We’ll always advise the best options before you proceed.
We strongly recommend travel insurance that covers medical, evacuation, delays, and trip interruption/cancellation. It’s the best protection against unexpected events.
Often yes—if space is available. Partners may charge a small change fee and pass through any price differences (e.g., seasonal rates). We’ll confirm the total before you approve.
Contact your airline first to rebook the flight, then notify your guide/operator and Shar Voyage. We’ll help adjust the itinerary where possible. Some services may be non-refundable if unused.
Yes. Popular festival periods can have tighter cancellation/change rules. We’ll provide the specific terms on your quote and invoice.
Card refunds typically post within 5–10 business days after approval. Bank transfers can take a similar timeframe depending on your bank.
Sometimes—name changes may be limited for permits or flights. Tell us as early as possible so we can check feasibility.
It isn’t required for all trips, but it’s strongly recommended. Insurance can protect against delays, medical issues, and cancellations outside anyone’s control.
Need a hand? Contact support with your invoice number and we’ll respond quickly.